Joneek ABN: 88504741250 is committed to protecting the privacy of all customers and website visitors. Our Privacy Policy supports the National Privacy Principles in the Privacy Act 1988.
We ensure that any personal information collected is secure.
The process in which we collect, handle and protect your privacy and personal data is detailed below, and applied to all and any information collected from our online website, and/or signing up and providing your personal details through marketing activities.
PERSONAL INFORMATION – CUSTOMERS
The personal information Joneek may collect includes, but is not limited to your name and email address, home address, mobile number, date of birth, IP address, payment details, the date you accessed our website, the time you accessed our website and any other personal information that is voluntarily supplied to us.
The collection of personal information may be incurred in a variety of scenarios, including but not limited to when you create a Joneek account, when you process an online purchase or make an online payment, when you request a refund or exchange, when you enter a competition or when you contact our customer service team.
The information provided to us is used to communicate with you, process transactions, deliver products, maintain our business records and any other purposes permitted by law, which have been disclosed to you and to which you have consented, demonstrated by visiting our website.
WEBSITE COOKIES
To support website management, cookies may be placed on your browser, which may be used by us to collect a variety of information including, but not limited to your computer’s operating system, your computer’s browser type, information regarding time spent on our website and how you were referred to each Joneek webpage.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It allows the website to remember and keep a history of your actions and online preferences over a specified period of time.
You grant us permission to place and store cookies on your browser when agreeing to this policy and by using our website. These cookies can be managed by accessing the settings on your personal browser. You may elect to reject cookies, however keep in mind you may not be able to access all features on our website if you do so.
SECURITY
Joneek will make all reasonable efforts to ensure any personal information is protected from misuse, including payment details, which are not stored on our servers.
All third parties are checked to ensure the safety, confidentiality and security of your personal information, to our greatest capability.
You obtain the right to refuse to provide us with some or all personal information, however please be mindful this may prevent us from processing your orders and/or delivering products to you.
EMAIL MARKETING
Personal information may be used to inform you about marketing related campaigns, new product releases and online offers/promotions that we believe may be of interest to you. If you would not like to receive these email communications please opt out.
You may contact a member of our customer service team on hello@joneek.com.au to do so.
ACCESSING PERSONAL INFROMATION
The General Data Protection Regulation provides individuals the rights to access, modify and delete any or all personal information We may store, including information you provide to us. This regulation also provides you with the right to contact us and ask what information about you we have access to.
To seek clarification regarding the security used to ensure your personal information is secure, or to take one of the following actions please contact our customer service team:
- Confirmation of what personal data is processed and stored
- Deletion of all or some components of personal data stored
- Objection of all/components of data stored
If you have any questions regarding the Australian Privacy Principles, please contact our customer service team and we will endeavour to respond to your query as soon as possible.
If you would like to escalate this issue, you may contact the Office of the Australian Information Commissioner if you believe your data is being handled or stored by Joneek incorrectly.
PRIVACY POLICY UPDATES
This privacy policy was last updated March 2021.
We reserve the right to change, edit or update this policy, without notice to you.
To raise any questions or concerns, please contact our customer service team hello@joneek.com.au